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In 2021, the Ministry of Justice (MOJ) and the then Department for Business, Energy and Industrial Strategy (BEIS) were awarded funds over a 2-year period (2021 to 2023) from the HM Treasury (HMT) Shared Outcomes Fund, to work with Acas to test a series of changes (or ‘interventions’) to the early stages of the employment dispute resolution system. This is known as the Smarter Resolutions programme. This evaluation was funded by the HM Treasury (HMT) Shared Outcomes Fund. The evaluation was delivered in partnership between IFF Research and Belmana.
The central aim of this evaluation was to understand the attributable impact of each of the Smarter Resolutions 4 workstreams and the overall programme on the efficiency, effectiveness, and user experience of the early conciliation service. Within each evaluation strand, evidence was collected to assess the impact on overall aims, and the contribution of each workstream to the above programme outcomes. For some strands, the primary outcomes aligned with the overall programme outcomes; however, each evaluation strand also had specific outcomes they sought to measure relevant to the specific interventions in that workstream.